Privacy Policy

Introduction
Unity Space Property LTD ("we", "us", "our") operates as a provider of serviced accommodation bookings through our website and third-party platforms. In facilitating these bookings and providing related services, we collect, process, and store personal data. This Privacy Policy outlines how we handle and use the personal data we collect from customers, users of our website, and third-party platforms. All data captured and processed by Unity Space Property LTD complies with applicable UK data protection laws, including the GDPR.
By using our services or engaging with us through any platform, you consent to the collection, processing, and storage of your data as outlined in this Privacy Policy. You also acknowledge that the data collected may be used in various ways to ensure the functionality, improvement, and legality of our services.

Personal Data
We may collect and process various types of personal data, including but not limited to:

• Identity Data: Full name, date of birth, gender, marital status, and nationality.
• Contact Data: Home address, email address, phone numbers, and emergency contact details.
• Booking Information: Accommodation preferences, check-in/check-out dates, special requests (e.g., dietary, accessibility needs), and booking history.
• Payment Data: Credit card details, billing information, transaction history, and payment methods used.
• Technical Data: IP address, browser type, device details, login history, and website usage information (e.g., cookies, page interactions).
• Profile and Usage Data: Feedback, survey responses, communication preferences, and how you use our website, booking platforms, and services.
• Marketing and Communications Data: Preferences for receiving promotional materials and marketing communications.
• Special Category Data: Information regarding your health or mobility needs (e.g., accessibility requirements), which may be necessary for providing appropriate services.

We may also collect information automatically about your visit to our website, such as the pages you visit, how you interact with our content, and the third-party websites you use to book accommodation. Please see our Cookies Policy for more details.
We may collect personal data through a variety of sources, including:

• Direct Interactions, such as when you book accommodation, fill out a form, contact us via email or phone, or engage with us on social media.
• Automated Technologies, such as cookies, analytics, and tracking technologies on our website and partner platforms.
• Third Parties, such as personal data shared with us by third-party booking platforms, social media, data brokers, or service providers involved in delivering our services.

Use of Personal Data
We process your personal data for a variety of purposes to ensure a seamless experience, protect our legal rights, and improve our services. These include, but are not limited to:

1. Facilitating Bookings and Providing Services: To manage and process your accommodation bookings, including confirming reservations, facilitating check-in, processing payments, and ensuring any special requirements are met.
2. Communication: To communicate with you about your booking, provide customer support, notify you of changes or updates, and respond to your inquiries. We may also contact you to gather feedback or resolve issues related to your stay.
3. Marketing and Promotions: To inform you about relevant offers, promotions, services, and products that may interest you. This includes sending promotional materials via email, SMS, or phone, based on your communication preferences. You can opt out at any time.
4. Personalisation: To personalise your experience on our website and services, such as recommending specific accommodation options based on your preferences and past bookings.
5. Improving Our Services: To analyse data and trends, assess the performance of our website and services, and conduct research and development to improve customer experiences. We use data analytics to identify and improve service gaps and customer satisfaction.
6. Legal and Regulatory Compliance: To comply with legal obligations such as tax laws, consumer protection regulations, and responding to requests from law enforcement or regulatory bodies.
7. Fraud Prevention and Security: To protect our website, users, and services from fraud, data breaches, and other security risks. This includes monitoring activities on our platforms, detecting suspicious behaviour, and verifying the identity of users.
8. Third-Party Services: We may share your data with third-party service providers such as payment processors, IT service providers, marketing agencies, and accommodation providers to ensure seamless service delivery.
9. Business Operations: To manage our business and website operations, including administration, IT management, data analysis, testing, system maintenance, and reporting. This helps us maintain service efficiency and secure data processing environments.

Legal Grounds for Processing
We process your personal data based on the following legal grounds:

• Consent: We rely on your consent to send marketing communications or process health-related information. You have the right to withdraw consent at any time.
• Contractual Necessity: Processing is necessary to fulfil a booking contract, provide customer service, and manage our relationship with you.
• Legitimate Interests: We may process your data to enhance our services, prevent fraud, and protect our business interests, provided this does not override your rights.
• Legal Obligations: We may process personal data to comply with legal requirements, including tax regulations, financial reporting, and responding to legal claims.

Data Sharing
We may share your personal data with trusted third parties, including but not limited to:

• Accommodation Providers: To ensure the completion of your booking and fulfil any special requests.
• Service Providers: Such as payment processors, IT systems, marketing platforms, and analytics services.
• Legal Authorities: In the event of legal requests or regulatory requirements, we may share your data with law enforcement or legal authorities.
• Business Transactions: In the case of mergers, acquisitions, or business transfers, your data may be transferred to new owners under the same privacy terms.

Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Retention periods vary based on legal, regulatory, and business needs. After this period, we may anonymise or securely delete your data. Anonymised data may be retained for research and analysis purposes.

Data Security
We take the security of your data seriously and implement a range of security measures to protect your information. While we strive to protect your data, we cannot guarantee its security during transmission. In the event of a data breach, we will notify you and the relevant authorities as required by law.

Your Rights
You have the following rights under UK law:

• Access: Request a copy of your personal data.
• Correction: Request the correction of any inaccurate data.
• Erasure: Request the deletion of your data where applicable.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

Please note that some requests may be subject to verification of your identity. You may contact us at unityspaceproperty@gmail.com to exercise your rights.

Cookies
Our website uses cookies to track your activity and improve your experience. You can adjust your browser settings to reject cookies, though this may affect site functionality. Please review our Cookies Policy for further details.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will apply to data collected after the revision. Please review this page regularly for the latest version.